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Meet Hannah J, our Customer Service & Training Representative

admin - July 23, 2019 - 0 comments

Q & A with Hannah Jaggle: Your training go-to, budding artist and international explorer

Hannah, tell us what a typical workday looks like for you:

A typical workday will start with a morning meeting which includes a recap from the overnight team, discussion of any pressing matters, and usually includes comparisons of what we all had for dinner the night before. I will also check on our data implementation team and ensure that our jobs are on track with plenty of time and support for the team to complete their tasks.

After sufficient food talk, I’ll evaluate our active building implementations to ensure things are ticking over nicely. Then it’s time for coffee!

And from here, my day is usually filled with online or onsite training as well as any follow-on activities from the training sessions I have already hosted.

What three words would you use to describe your role?

  1. Interactive
  2. Unpredictable
  3. Fun!

What question do you get asked the most from clients?

Whilst hosting training sessions, I am often asked “Will I break it [BuildingLink]?”

And the answer to this question is:

The simple answer is, no. Within each building we provide clients with avenues for testing and training purposes to ensure they feel confident when they are learning to use the system.

Additionally, pretty much everything within BuildingLink is retrievable, so if you remove a resident by mistake, it’s just a matter of a few clicks to get them back! And if a client was ever unsure if they should click on something, we are only an email or phone call away.

What kind of impact do you believe your role has on clients?

I believe my role is to build our clients’ confidence when it comes to understanding and using BuildingLink. I am fortunate to have the opportunity to liaise with clients from the first initial set-up and implementation all the way through to the training of employees, release to residents, and beyond. During this time, I develop strong relationships with our clients, ensuring they are supported and feeling very comfortable about implementing the BuildingLink software within their building.

Hannah, what is your biggest professional achievement to date?

I think my biggest achievement is being given the opportunity to travel internationally for training. It really has highlighted the confidence that the management team have placed in me and my ability.

Gardens by the Bay

What do you like most about your job?

I love working within an incredible team of amazing people. I also really enjoy travelling and meeting clients face-to-face. It’s so valuable to get a real sense of the people and buildings that I am working with. 

How often do you travel to Singapore to offer support to BuildingLink clients?

I generally travel to Singapore once a month to assist our clients.

What are your top three favourite things to do and places to visit when based in our Singapore office?

My top 3 favourite things are:

  1. Getting to know our Singaporean clients and their incredible buildings in person
  2. Checking out the weird and wonderful foods and knick-knacks in Chinatown
  3. Strolling around the Gardens by the Bay and watching the amazing light show

And finally, what do you love to do outside of work?

I love to spend my time outside of work travelling, drawing and spending time with those closest to me.

Thanks Hannah, it’s a pleasure to have you as an integral part of our team! Thank you, it’s an absolute pleasure to work within this team of amazing people!